Refund policy

ONLINE & IN-STORE REFUNDS, RETURNS & EXCHANGES

Full-Priced & Sale Items:

  • These items can be returned for a store credit (valid for 3 years and usable in-store and online), or an exchange if the product is available, or a full refund for the item(s) excluding shipping costs.

Clearance Items:

  • Clearance items are those in the ‘Clearance’ section, and/or items that have a ‘Clearance’ label visible on the top right corner of the product image.
  • These can be returned for a store credit (valid for 3 years and usable in-store and online) or an exchange for an alternative product if it is available.

Special Orders:

  • These items are non-refundable, and cannot be exchanged for another item or credit.

Retrospective Price Matching:

  • Backpacking Light does not offer any retrospectively price matching. 
  • If our pricing changes online or in-store, or if you find item cheaper elsewhere, we aren’t able to make any changes to pricing once payment is complete on a sale.

All items must:

  • Be returned within 30 days from receipt of goods
  • Must be in original purchase condition
  • Have all original packing undamaged & attached (e.g. swing tags, shoe boxes)
  • Please note, when returning shoes or other boxed items, goods must be placed inside another box or satchel for shipping
  • Click here to see our full Terms & Conditions

If you would like to return or exchange your purchase, you can do so by either shipping the item back to us or returning it physically in-store. For change of mind, incorrect size ordered returns or exchanges, shipping is at the customers cost & risk.

Please note for all returns:

  • You must have or include a copy of your proof of purchase when returning 
  • The item must be in original purchase condition with all the original tags and/or packaging 
  • For online returns, our Returns Form must be completed
  • As the sender takes full responsibility for return shipping & delivery, we highly recommend adding Signature on Delivery to your parcel

If you would like to return or exchange an item via post, fill out our Returns Form and ship to:

ATTN: Returns
Backpacking Light

373 Little Bourke St

Melbourne VIC 3000

FAULTY OR DAMAGED ITEMS

While we work with great brands and endeavour to check every product is as received by us before they are dispatched, sometimes things can be incorrect. Given this, we always recommend our customers test/check their gear when they arrive & prior to any trips to ensure items are complete and free of faults. We strongly urge customers to check their gear and pitch tents prior to the first use. BPL offers our customers a complimentary pack fitting service if you need guidance with pack fitting or anything else 

If you have an issue with your item, please contact us within 5 days of receiving or purchasing your goods. The faster we are notified about any issues, the quicker & easier it is for us to assist you.

This does not affect your cover under warranty.

DAMAGE CAUSED IN TRANSIT

If you believe your package was damaged during shipping, please provide the following:

  • A photo of the packaging before it was opened
  • Close up photos of any damage to the external packaging
  • Photos of the packaging from when you first opened, including close ups showing any issues of the packaging
  • Contact within 5 days of receiving your order

This information is important so we can lodge an investigation with AusPost. Keep all packaging as it will need to be returned to the store with the item.